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Adam Brown

Data ingresso 31 mag 2022

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Ultima attività 20 ago 2024

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Adam Brown ha commentato,

Commento nella community Feedback - Help Center (Guide)

This is still an issue.... nearly 3 years later!

Visualizza commento · Data ultimo post: 13 dic 2023 · Adam Brown

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Adam Brown ha commentato,

CommentoUsing content publishing flows

Hi, 

Where can I edit the email notification the agent receives when an article has been assigned to them?

Visualizza commento · Data ultimo post: 19 ott 2023 · Adam Brown

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Adam Brown ha commentato,

CommentoTicket automation and collaboration

Hi, is there a way to automate a macro?  e.g. when a certain form is submitted, a specific macro is automatically triggered for that ticket.

Visualizza commento · Data ultimo post: 27 apr 2023 · Adam Brown

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Adam Brown ha commentato,

CommentoTicket customization

Excellent, thank you.  

FYI - you don't have the option to move them if you have any filters on.... that's where I was going wrong!

Visualizza commento · Data ultimo post: 27 gen 2023 · Adam Brown

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Adam Brown ha commentato,

CommentoTicket customization

Hi

Is there a way to customise the order in which the end user will see the list of available forms when they open the dropdown box?

Visualizza commento · Data ultimo post: 26 gen 2023 · Adam Brown

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Adam Brown ha commentato,

Commento nella community Feedback - Ticketing system (Support)

YES!!

Visualizza commento · Data ultimo post: 20 dic 2022 · Adam Brown

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Adam Brown ha commentato,

CommentoTicket automation and collaboration

Thanks, @....  As I understand in the two examples, the email will still go through; however, if they are too large, the attachments will not.

The issue I'm experiencing is the email (from Side Conversation) looks like its sends, and I can see it in the ticket body, but the recipients do not receive the email at all.

Visualizza commento · Data ultimo post: 18 nov 2022 · Adam Brown

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Adam Brown ha commentato,

CommentoTicket automation and collaboration

Why won't a side coversation email send?

Is there an attachment file size limit to sending the side conversation email?  We use this feature often, but one email has not worked recently, and the only thing we can see different to the others is that it has large files.  3 files, with a combined size of ~62MB.. No error message is received.  It is being sent to only 2 people, who have both successfully received side conversation emails in the past.

Visualizza commento · Data ultimo post: 16 nov 2022 · Adam Brown

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Adam Brown ha commentato,

CommentoUsing content publishing flows

Hi, is there an option or workaround to be able to assign an article to multiple reviewers? 

Visualizza commento · Data ultimo post: 25 lug 2022 · Adam Brown

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Adam Brown ha commentato,

CommentoHow to solve unexpected issues with reports

Is there a way to manually sync or push updated Support data through to Explore?

 

Visualizza commento · Data ultimo post: 31 mag 2022 · Adam Brown

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