Jasmine Winzeler

Hello, I exported ticket data today and it is not displaying nested drop down values - it isn't even a blank column.  It is just not included.  How do I get that data into the CSV export?

I have been trying to create multiple users from a ticket.  One of our forms requests two unique emails and user information.  I was originally hoping to use triggers to create users but that does not appear to be an option.  Requiring all ZD originating emails to only send to users is limiting because creating a user every time we want to respond to this form is obnoxious.  We can't ask them to enter the emails as a CC because we need to apply their first and last name when we create their account in our software.  We process dozens of these requests a week and creating users adds time back that we were going to save with our switch to ZD.  Does anyone have a clever work around?