Cynt Williams

Hello All! 
Another person asked this question above but the response didn't help answer the question. 

I have the same inquiry.
I am looking to elaborate on the CSAT survey 2 have 2 questions. The service from the customer experience associate(s) can be great, but the problem is with the company or policy. Because of this, the representative will receive a bad CSAT score. (when they provided great service)

I would like to have 2 questions somewhat like:

1. Are you satisfied with the service provided by the customer service associate who helped you?

2. Are you satisfied by the outcome?

Can anyone advise the best way to tackle this? 

Thanks so much