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Zsófia Spicze

Data ingresso 21 feb 2022

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Ultima attività 06 ott 2022

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Zsófia Spicze ha commentato,

CommentoUsing help center search

Hello Jennifer Rowe

 

can you please give more insight into why the multiple brand search function does not work with Knowledge Capture / Knowledge, when looking for articles from within tickets? 

It only shows articles in the "front end" of the help center, which does not really help. Can you please tell what setting is there to enable the multiple brand search from within tickets?

 

Thanks so much!

Visualizza commento · Data ultimo post: 06 ott 2022 · Zsófia Spicze

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Zsófia Spicze ha commentato,

CommentoWorking with articles in the knowledge base

Hi,

 

can you please help me with the following question please? 

Is there an opportunity in Zendesk Knowledge Management for agents / logged-in users to submit requests for the admins to create new articles / edit existing articles? 

 

Thank you!

Visualizza commento · Data ultimo post: 21 feb 2022 · Zsófia Spicze

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