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Jennifer Zecchin's Avatar

Jennifer Zecchin

Data ingresso 19 ott 2022

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Ultima attività 29 mar 2023

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Ultima attività di Jennifer Zecchin

Jennifer Zecchin ha commentato,

CommentoTicket automation and collaboration

Hi. When my agents go into "Apply Macro" they are shown a subset called "Relevant Macros" and they have to manually back out of this view. This is not helpful and is slowing us down. How can we turn this off, so they see the main macro menu when they click Apply Macro?

Visualizza commento · Data ultimo post: 29 mar 2023 · Jennifer Zecchin

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Jennifer Zecchin ha commentato,

CommentoSetting up Zendesk Chat

"...when a chat is over." Can you please be more specific? Is this when the agent leaves the chat? When the chat ticket is marked as Solved? When the ticket is moved to Closed?

Visualizza commento · Data ultimo post: 19 ott 2022 · Jennifer Zecchin

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