Devon Johnson

I whole heartedly agree with this feature request, agents have complained to me a number of times on this issue as it is not a true representation on there performance on that interaction. Would love to see this implemented sooner, rather than later in the roadmap

Is there a way to create a live dashboard that tracks project steps completed as ticket status changes? For example, if “Y” staffer completed one portion of a project, and then moved the status to the next stage in the process, could the live dashboard update to show status percent completion by client based on where they are in that process?

Thanks