Ricerche recenti


Nessuna ricerca recente

Drew Milbrath's Avatar

Drew Milbrath

Data ingresso 16 ott 2021

·

Ultima attività 28 dic 2023

Seguiti

0

Follower

0

Attività totali

11

Voto

1

Abbonamenti

4

PANORAMICA ATTIVITÀ

Ultima attività di Drew Milbrath

Drew Milbrath ha commentato,

CommentoSetting Guide roles and permissions

I have Guide locked down to users who are signed in via SSO. 

However, agents / light agents with "Viewer" permission do not have access to the Guide. How can I resolve this? 

Visualizza commento · Data ultimo post: 03 nov 2021 · Drew Milbrath

0

Follower

1

Voto

0

Commenti


Drew Milbrath ha commentato,

Commento nella community Q&A - Objects, workspaces, and rules

Thanks Heather Rommel

What about the following? This works but I'm not sure if it's redundant? 

 

Visualizza commento · Data ultimo post: 27 ott 2021 · Drew Milbrath

0

Follower

0

Voti

0

Commenti


Drew Milbrath ha creato un post,

Post Q&A - Objects, workspaces, and rules

Hi, I'm wondering how to organize a trigger for the following:

Agent or trigger assigns a ticket to a group

Automatically update the "default" form displayed when an Agent in the assigned group opens the ticket. 

Data ultimo post: 27 ott 2021 · Drew Milbrath

0

Follower

3

Voti

4

Commenti


Drew Milbrath ha commentato,

CommentoTicket management

@...

The use case is specific to viewing details of a submitted ticket. we collet a lot of information for internal requests via Ticket Fields. It would be optimal if the sidebar was larger to allow for a easy to read experience. Rather than cutting text off, or having to hover over fields. 

We have found we can manipulate the CSS to achieve a larger sidebar this but that is specific to a machine. 

I was curious if it is possible to format the description or internal note, with the contents of the ticket fields to provide a better view of the submitted information. Does this make sense?

Same with running custom javascript in the browser to automatically format the page for a 'larger' sidebar.

Visualizza commento · Data ultimo post: 14 ott 2021 · Drew Milbrath

0

Follower

0

Voti

0

Commenti


Drew Milbrath ha commentato,

CommentoTicket management

Is it possible to expand the size of the sidebar to better view the ticket field information?

Is it possible to convert the ticket fields to an internal note, automatically? 

Visualizza commento · Data ultimo post: 13 ott 2021 · Drew Milbrath

0

Follower

0

Voti

0

Commenti


Drew Milbrath ha commentato,

CommentoSetting up Zendesk Guide

From the Guide settings, how do I enable a "Submit Request" button or the ability to see the form fields? 

Visualizza commento · Data ultimo post: 13 lug 2021 · Drew Milbrath

0

Follower

1

Voto

0

Commenti