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Nora

Data ingresso 12 ago 2022

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Ultima attività 07 feb 2025

The instance I am submitting for is Disney Support

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Nora ha creato un post,

Post Feedback - Admin Center

I am able to see a white Zendesk logo on the support.zendesk.com sites/community but when I look at my internal admin center, it is black and very hard to read on dark mode. Could we pass along the white favicon to the admin centers please?

Data ultimo post: 02 gen 2025 · Nora

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Nora ha creato un post,

PostQ&A - Quality Assurance

Is is possible to remove the NA option on the scorecard through an admin function?

Data ultimo post: 13 dic 2024 · Nora

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Post Q&A - Users, groups, and organizations

Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing comes up which is  odd as there were tickets in from that user.

Data ultimo post: 31 ott 2024 · Nora

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Commento nella community Feedback - Admin Center

We were using a target to achieve this however that is not recommended and now targets are going away. We can add tags, change fields, but we can't add a n internal note to a target??

Visualizza commento · Data ultimo post: 24 ott 2024 · Nora

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Commento nella community Discussion - Tips and best practices from the community

How do we do this without targets since they are going away?

Visualizza commento · Data ultimo post: 24 ott 2024 · Nora

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CommentoZendesk messaging

Is there a way to have the auto replies also appear in the ticket as an internal note?

Visualizza commento · Data ultimo post: 24 ott 2024 · Nora

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CommentoMeasuring success

Would be great if this was sent inside the last email once solved, rather than a seperate email (anti-spam)

Visualizza commento · Data ultimo post: 04 ott 2024 · Nora

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CommentoTicket basics

Hi!

 

Is there a one/two sheet cheat sheet for these to reference?

Visualizza commento · Data ultimo post: 02 ott 2024 · Nora

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Nora ha creato un post,

Post Feedback - Ticketing system (Support)

It was requested by our team that the User Info and the Knowledge be merged so they are together like they used to be. If the agent is  on the KB from the last ticket - they have to flip to the User Info, which doesn't always work as it should,

Data ultimo post: 10 set 2024 · Nora

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Post Q&A - Tickets and email

When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the screen) to EN-GB and agents are not able to locate the article they need.

Since none of our articles are in EN-GB, would it be possible to remove this reference so they are always in the default language of the KB (EN-US)?

 

Data ultimo post: 04 set 2024 · Nora

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