Daniel Fachin

Yeah, we're seeing the same sort of spam. All from a single domain. The mind-blowing thing is that even adding the domain to the blocklist isn't working. Really concerned ZD isn't taking this more seriously. If they're only sending Captcha in certain circumstances this needs to be greatly improved to protect their customers. 

Zac Garcia Jumping in here as I was directed that allegedly changing to the requester name in the tab was a conscious decision (!?). This is more of a bug than anything. Zendesk uses the `header-tab-title` /div to display the tab's contents. With agent workspace this (for some reason) fetches the requester's name. Without agent workspace, this properly returns ticket title. The object literally has "title" in the name. 

Can you file a bug report to get this reverted? Yes, there is some lovely feedback in this thread that all should be heard and implemented, but the greatest issue is that there are several bugs that have been shipped with agent workspace that I have been told are features when this cannot be the case. The "ticket tab" title showing requester is chief among them. 

Hey y'all. Wondering if anyone has a workaround that doesn't include working in a separate preview window:

With agent workspace killing the old "preview" button for markdown, I now can't get liquid markdown to populate a "preview" to check my code. Agent workspace does all the formatting "live" for everything else, so I can see why the button was removed but there are still use cases for it!