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Martin Bell

Data ingresso 24 gen 2023

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Ultima attività 13 feb 2025

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Martin Bell ha commentato,

CommentoTicket automation and collaboration

Want to mirror what Marty flagged above.  With the change to Side Convo moving into the sidebar, for some reason the ability to pop out the thread has been removed.  

This makes long email chains (especially those with inline photos) very difficult to read and work with. 

Feels unnecessary to remove such a feature. 

Visualizza commento · Data ultimo post: 13 feb 2025 · Martin Bell

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Martin Bell ha commentato,

CommentoHow to solve issues with the email channel

Hey Support, 

I may be overlooking it but I remember prior to the condition change (the stacked/tiered selections) we could set a condition to be the requester email the ticket was created from.   Currently I can only see the Agent list when selecting “Ticket>Requester” as an option, is this possible to do in the current build? 

We have a specific supplier who sends surveys after every ticket closure, which have extremely generic subjects ("satisfaction survey") because of this we have a risk that triggering tickets to get ignored/deleted if they have this subject that we will miss some legitimate tickets. 

Thanks. 
 

Visualizza commento · Data ultimo post: 23 ago 2024 · Martin Bell

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