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Toshihiko Kodama's Avatar

Toshihiko Kodama

Data ingresso 22 ott 2021

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Ultima attività 30 ott 2023

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Ultima attività di Toshihiko Kodama

Toshihiko Kodama ha creato un post,

Post Feedback - Chat and Messaging (Chat)

Currently, when terminating with an option in Flow Builder, an error occurs as shown in the screenshot and it cannot be saved, but if the user is treated as having entered an optional word when this option is selected with no error, other Answer data will be called, which will increase the flexibility of flow creation. 

This will increase the degree of freedom in creating flows.
We would very much like to see a fix that does not make it an error to terminate with the Flow Builder option.

Thank you!

Data ultimo post: 05 set 2023 · Toshihiko Kodama

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Toshihiko Kodama ha commentato,

Commento nella community Developer - Zendesk APIs

Thank you for your quick reply!
I understand the current specifications. Also, it may be difficult to deal with due to the way the API works, but even if a form is open to users, we often do not want to disclose the internal name and tag information used there.
So I would like to see a separate restriction setting for the API for ticket forms.

Visualizza commento · Data ultimo post: 06 lug 2023 · Toshihiko Kodama

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Toshihiko Kodama ha creato un post,

Post Developer - Zendesk APIs

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

The above document states that the use of the Ticket Form API is fixed to Anyone, but since the ticket form information contains internal form names and tag information that we do not want to make public, we would like to be able to set IP restrictions and authentication restrictions.

Thank you!

Data ultimo post: 03 lug 2023 · Toshihiko Kodama

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Toshihiko Kodama ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

I completely agree.
I would like to see the trigger conditions and actions that can be set in Messaging Chat expanded to the same level as those in Support.

*) I have heard the following from a Zendesk support representative.

  1. I would like to make API requests at the timing when a Messaging Chat user posts a message, but to achieve this, I currently need to develop a Zendesk app using the Zendesk Apps Framework (ZAF)
  2. there are plans to expand Messaging Chat trigger conditions/actions in the future.

Visualizza commento · Data ultimo post: 08 mag 2023 · Toshihiko Kodama

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Toshihiko Kodama ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Thank you  for your radar!

I hope you add the feature soon!

Thanks!

Visualizza commento · Data ultimo post: 15 nov 2022 · Toshihiko Kodama

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Toshihiko Kodama ha creato un post,

Post Feedback - Ticketing system (Support)

Feature Request Summary: 

Messaging and chat support tickets often have a large number of comments in the ticket, and currently it is difficult to quickly view and reference any comment.

Description/Use Cases: 

Currently, there is no URL link for each comment in Support tickets, but when comments are retrieved via the API, they are all assigned an ID internally.
If there is a way to copy and use this as a comment URL from within a ticket, it would improve convenience considerably.

Examples: 

As a concrete example, a screenshot of Slack's "Copy link" function is attached.

Thank you!

Data ultimo post: 08 nov 2022 · Toshihiko Kodama

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Toshihiko Kodama ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Thank you, Lisa!
Happy to hear your news!
I can't wait! 🙂.

Visualizza commento · Data ultimo post: 13 ott 2022 · Toshihiko Kodama

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Toshihiko Kodama ha creato un post,

Post Feedback - Chat and Messaging (Chat)

Currently, it is possible to branch by the number of queues waiting in the flow-builder, but it is not possible to branch BOTs by the number of cases being handled, and with a limited number of staff, there is a risk of a flood of inquiries that exceeds capacity.

Since there is a function to branch by success/failure of API acquisition, please develop this and add a function to branch by API-acquired variables. Then the number of tickets handled can be retrieved via the API and operator calls can be avoided if the number exceeds a certain value.

Thank you!

Data ultimo post: 04 ott 2022 · Toshihiko Kodama

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Toshihiko Kodama ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

We would like to see the Export and Import functions implemented for data backup and multi-brand data reuse. For localization, we would like to be able to use dynamic content and placeholders in the Flow-builder.

Visualizza commento · Data ultimo post: 04 ott 2022 · Toshihiko Kodama

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Toshihiko Kodama ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

I understand to some extent that the current specification does not properly reflect the tag exclusion setting on Explores, but user psychology leads them to think that "as long as it can be set, it should work".

If the exclusion setting does not work correctly as a specification, I would like to request a modification to disable the tag exclusion setting in the UI.

Thank you!

Visualizza commento · Data ultima modifica: 30 set 2022 · Toshihiko Kodama

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