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Jonathan Griffin
Data ingresso 21 set 2023
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Ultima attività 18 apr 2024
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Jonathan Griffin ha commentato,
Great write up!
Will this still allow a harassing customer to continue to submit live messages?
I believe if I read this correct, it's placing a tag on the user. So if they do send in another message, the support agent can see it and put them back in the ban loop?
The customer would have suspended access from tickets but not messaging?
Am I interpreting this correct?
Sidenote: Shocked that having the ability to suspend a person through live messaging isn't already a feature within the rollout originally.
Visualizza commento · Data ultimo post: 29 set 2023 · Jonathan Griffin
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Jonathan Griffin ha commentato,
Eagerly waiting this update. Surprised this wasn't on initial rollout. We are having a large issue dealing with harassing and vulgar customers that we can't get rid of in chat.
Visualizza commento · Data ultimo post: 21 set 2023 · Jonathan Griffin
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