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Ryen Manes

Data ingresso 13 ott 2022

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Ultima attività 25 feb 2025

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Ryen Manes ha commentato,

CommentoScheduling your workforce (WFM add-on)

Hello, 

 

Can I submit a feature request for this EAP here? My team would also like to see forecast, actual (inbound volume), and solved volume on this page? Solved should be any ticket that was solved today, it doesn't have to be created and solved today. 

Visualizza commento · Data ultimo post: 25 feb 2025 · Ryen Manes

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Ryen Manes ha commentato,

CommentoMetrics, attributes, and filters

If the ticket is idle for 10 minutes and no messages are sent so the agents capacity is released, is the 10 min of idle time included in the handle time?

Or is the 10 min of idle time subtracted from their handle time?

Visualizza commento · Data ultima modifica: 14 nov 2023 · Ryen Manes

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Ryen Manes ha commentato,

Commento nella community Feedback - Ticketing system (Support)

My teams would also benefit from this. It would alleviate the need for so many nested views just to get a count of the different teams' open tickets. Instead, we would just have one open ticket view grouped by teams. Then we use the headers for ticket count. 

Visualizza commento · Data ultimo post: 19 ott 2023 · Ryen Manes

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Ryen Manes ha commentato,

CommentoBuilding reports

Is IVR time included in call duration?

Visualizza commento · Data ultimo post: 13 ott 2022 · Ryen Manes

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