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Abby Armada
Data ingresso 21 ott 2021
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Ultima attività 16 nov 2023
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Ultima attività di Abby Armada
Abby Armada ha commentato,
Hi Jakub Konik - is it possible to see what tickets have used AI? We've opened up the pilot on our Zendesk instance, but it would be great to see what tickets have used the Tone change, etc, to correlate with any change in CSAT. Thanks!
Visualizza commento · Data ultimo post: 16 nov 2023 · Abby Armada
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Abby Armada ha commentato,
Hi there,
I love this feature, but would love an expanded attribute list. In "Support - Updates history", I'd love to see "Updater name" since many of our tickets are re-assigned and we count tickets via agent update. This would 100% solve all of our data sharing problems. Thanks!
Visualizza commento · Data ultimo post: 01 feb 2023 · Abby Armada
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Abby Armada ha commentato,
Hi Daniel!
Does this take into account average wait time between replies?
Visualizza commento · Data ultimo post: 29 ott 2021 · Abby Armada
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Abby Armada ha creato un post,
We want to track total average response time (not just avg first reply time) for a subset of tickets (Plan type = custom field) How would we build this in Explore?
Data ultimo post: 21 ott 2021 · Abby Armada
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Abby Armada ha commentato,
Hi there,
We have a Custom Field (Plan Type) that has 4 options, and I want to combine two of them ("Null" and "No Account"). How would I go about doing that? Thanks!
Abby
Visualizza commento · Data ultimo post: 19 ott 2021 · Abby Armada
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