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Andrew Barnard

Data ingresso 29 set 2023

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Ultima attività 09 feb 2025

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Andrew Barnard ha creato un post,

PostZendesk Support EAP - Suggested Replies

It would be useful to be able to have configuration that enables us to activate this feature by brand, rather than across the board for our entire site.   We have different workflows and some brands do not have a specific knowledge base.

Data ultimo post: 01 mag 2024 · Andrew Barnard

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Andrew Barnard ha commentato,

CommentoTicket automation and collaboration

Hi

Will this be configurable by brand?  Also, how can we disable this if the suggestions are slowing down our agents (i.e. it would be good to have certain brands or users as part of the EAP,  but not our complete site).

Visualizza commento · Data ultimo post: 30 apr 2024 · Andrew Barnard

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Andrew Barnard ha commentato,

Commento nella communityZendesk AI EAP - Generative AI

We have also noticed this - and it doesn't seem to be possible to inhibit :-( 

Visualizza commento · Data ultimo post: 10 apr 2024 · Andrew Barnard

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Andrew Barnard ha commentato,

Commento nella communityZendesk AI EAP - Generative AI

This is essential from our perspective. 

Visualizza commento · Data ultimo post: 01 apr 2024 · Andrew Barnard

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