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Sebastian Thiele's Avatar

Sebastian Thiele

Data ingresso 16 ott 2021

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Ultima attività 17 dic 2021

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Ultima attività di Sebastian Thiele

Sebastian Thiele ha commentato,

CommentoTicketanpassung

Hallo, Wie kann man denn Zeilenumbrüche Codieren das übliche ` %0A` funktioniert nicht.

Visualizza commento · Data ultimo post: 19 nov 2021 · Sebastian Thiele

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Sebastian Thiele ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

This is from 2016 and still not available? Isn't it a Anchor in the View?

Visualizza commento · Data ultimo post: 19 nov 2021 · Sebastian Thiele

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Sebastian Thiele ha creato un post,

Post Q&A - Tickets and email

After Changing to Agent Workspace we notice at least two spaces between the Agents text (in the Example `Mit freundlichem Gruß` and the Agents Signature (`Sebastian Thiele…`).

After the Agent text there is no new line.

 

Here a screenshot of our signature markup:

 

How can we remove the new lines?

Data ultimo post: 23 set 2021 · Sebastian Thiele

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Sebastian Thiele ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I've got a lot of bad feedback after changing to Agent Workspace. The Tabs are no longer use full for my Agents. Before the Tab displayed the ticket title, now the Name of the Requester. It is very useful when a requester opens more than one ticket and one agent is woking on it. Or if the agent needs information from older tickets by the requester.

So please return the ticket Title

Visualizza commento · Data ultimo post: 22 set 2021 · Sebastian Thiele

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Sebastian Thiele ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I've tried it right now, and NO, the feature from 2016 is still not developed. 

Visualizza commento · Data ultimo post: 13 set 2021 · Sebastian Thiele

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Sebastian Thiele ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We switched form the classic view to agent workspace and my agents are absolut unhappy with the changed order. As more unhappy they get when I said there is no configuration for this.

So Please prioritise this (small) feature.

Visualizza commento · Data ultimo post: 13 set 2021 · Sebastian Thiele

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