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Paul Simpson

Data ingresso 22 ott 2021

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Ultima attività 27 apr 2023

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CommentoSetting up Zendesk Chat

Is there a solution for those who have migrated the chat to Zendesk Support (Departments = Groups)?

The custom roles you are creating are not available through Zendesk Roles and access page. There are just 2 options admin and agent.


I have assigned custom roles to agents several times now. However, the next day they are again assigned per Zendesk Admin rules.

Visualizza commento · Data ultimo post: 14 mar 2022 · Paul Simpson

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