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Jesper

Data ingresso 16 ott 2021

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Ultima attività 16 mag 2024

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Jesper ha commentato,

Commento nella community Feedback - Help Center (Guide)
Community

I agree. We really need this asap. 

Visualizza commento · Data ultimo post: 28 gen 2022 · Jesper

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Post Feedback - Chat and Messaging (Chat)
Message column in agent workspace

Hi, we recently activated the agent workspace and it works fine, except we are not able to see what our customers are asking. In the old the dashboard we could easily navigate by the customers last message. This is helpful both for keeping SLA on certain tickets and onboarding new agents. 

Currently we display all active chats in a view, but each subject only shows "Conversation with", if we could add "last sent message" as a column to the view this would solve the problem. 

Thanks,

Data ultimo post: 24 set 2021 · Jesper

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