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Lloyd Norman
Data ingresso 14 apr 2022
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Ultima attività 02 set 2024
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Ultima attività di Lloyd Norman
Lloyd Norman ha commentato,
Shawna James could you please help with getting some traction on the above 🙏 Thanks 🤩
Visualizza commento · Data ultimo post: 08 ago 2024 · Lloyd Norman
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Lloyd Norman ha commentato,
Same here Matt Russell + Derek Nuzum
Our macro order editing instance is messed up. It needs to either be reverted back to the original format or present all macros on one page.
We have 450 macros currently so it's getting a bit difficult to handle as new ones are being created.
Visualizza commento · Data ultima modifica: 08 ago 2024 · Lloyd Norman
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Lloyd Norman ha commentato,
Hey Gaurav Parbat
Fabulous news. Please take me into consideration for any testing/feedback/R+A sessions as I'd love to help ensure this is executed the right way!
Many thanks
Visualizza commento · Data ultimo post: 25 apr 2024 · Lloyd Norman
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Lloyd Norman ha commentato,
Hey Scott Allison
Would be wonderful if we could also do this for box formatting (i.e a table of contents)
Happy to supply a few examples of other things which would make the functionality a lot easier to use, such as a pre-determined placeholder insert.
Rather than having to fumble around with current placeholders (which will sometimes snap back/forth when trying to navigate through them in comment mode/description) - would be wonderful if you could use a placeholder selecter and insert the ID/field name, for it to automatically generate as you wish within a macro. Also, I find sometimes that placeholders will insert pesky hidden spaces when pasting in field IDs which in turn means the macro will not run/fill in the required custom field for placeholder.
Visualizza commento · Data ultimo post: 02 apr 2024 · Lloyd Norman
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Lloyd Norman ha commentato,
The whole Automation system is due with a well needed update to make it uniform with the ease of locating/actioning trigger + macro changes.
Shawna James - would you be able to confirm if this is on the road map at all? Happy to share some input with you/product team over a call in regards to this 🙌
Visualizza commento · Data ultimo post: 26 mar 2024 · Lloyd Norman
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Lloyd Norman ha commentato,
Hi team,
Will there ever be scope for an option to choose if the first child ticket creation is either a public reply or an internal note?
For certain sensitive escalations, we want to prevent any chance of comms going out to clients if on the rare chance someone CCs in a client.
Currently, to mitigate this - we put some generic information in via macro when a team member is setting up a child ticket.
Ideally, it'd be best if we had more control over whether that first comment should/should not be a public one.
Visualizza commento · Data ultimo post: 22 mar 2024 · Lloyd Norman
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Lloyd Norman ha commentato,
Hi team,
Same here, the setting is not available as of yet.
Visualizza commento · Data ultimo post: 22 mar 2024 · Lloyd Norman
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Lloyd Norman ha commentato,
Many thanks for the answer, I'll have a look to see if I can generate something via API.
Appreciate the in depth response 🙌
Visualizza commento · Data ultimo post: 01 mar 2024 · Lloyd Norman
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Lloyd Norman ha creato un post,
Hi all,
Would someone please be able to help me generate a metric to confirm all organisations that do not have domains attached to them?
In short, we have a sync set up with another system which sometimes requires manual intervention to ensure updates pull through.*
Ever so often, the odd domain will not be included - be that due to manual error from one of our CSMs inputting data or due to the timing of the org pulling through and the details not updating after**
If anyone can help me with creating a report to show all of these organisations then that'd be greatly appreciated as from there, I'll be able to ensure all are filled out correctly.
Thanks! 😁
Data ultimo post: 29 feb 2024 · Lloyd Norman
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Lloyd Norman ha commentato,
Hi team,
Would be great if we had more control of logging suspended tickets, post recovery.
I've raised an improvement here: https://support.zendesk.com/hc/en-us/community/posts/6823334958490-Suspended-Tickets-Better-reporting-visual-capability
Many thanks! :)
Visualizza commento · Data ultimo post: 29 feb 2024 · Lloyd Norman
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