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Morad

Data ingresso 28 gen 2022

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Ultima attività 20 ago 2024

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Morad ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

That's great to hear that there is a plan to work on this in Q4, is there any further update on this in relation to WhatsApp and planned timeline? Reason I ask it will help us understand how much effort and time do we invest in using WhatsApp with Zendesk.

Visualizza commento · Data ultimo post: 20 ago 2024 · Morad

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Morad ha commentato,

CommentoUsing legacy AI agent functionality

Are there any plans to increase the number of ticket fields in bot flow for messaging? Its currently 7, no where enough.

Visualizza commento · Data ultimo post: 07 feb 2022 · Morad

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Morad ha commentato,

CommentoUsing legacy AI agent functionality

Are there any plans to increase the number of ticket fields beyond 7 in flow builder? The use case for this is some of our conversational flows have more than 7 questions e.g. 15 it would be great if we could configure answer bot  to collect all 15 ticket field questions that populates our form in agent workspace.

Agent productivity increases immensely, and the number of simultaneous conversations increases beyond 3 chats per agent. Customers have responded very well to this especially those who want to complete business with us in a timely manner.

Visualizza commento · Data ultima modifica: 06 feb 2022 · Morad

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Morad ha commentato,

CommentoUsing legacy AI agent functionality

Is there any update to increase the number of drop down values beyond 20? I can it was mentioned 6 months ago that it was due to be released in a couple of months. 

Visualizza commento · Data ultimo post: 06 feb 2022 · Morad

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Morad ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Is there a plan to increase the types of ticket fields beyond drop downs and text? I would like to see date fields, multiple choice fields.

Visualizza commento · Data ultima modifica: 31 gen 2022 · Morad

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Morad ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Hi Dane, thanks it would be a really powerful tool and hopefully not overly complicated to implement.
Thanks,
Morad

Visualizza commento · Data ultimo post: 31 gen 2022 · Morad

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Morad ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Is there a way I can increase the number of fields to more than 7 we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction/request with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields, if not would love this to be an upgrade to the great feature.

Visualizza commento · Data ultimo post: 28 gen 2022 · Morad

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Morad ha commentato,

CommentoWeb Widget documentation

I have a question around the Zendesk messaging widget, you have a great for the customer to go back and start a new conversation, is this possible for Zendesk customers to enable?

Visualizza commento · Data ultimo post: 28 gen 2022 · Morad

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Morad ha commentato,

CommentoUsing legacy AI agent functionality

Is there a way I can increase the number of fields we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields

Visualizza commento · Data ultimo post: 28 gen 2022 · Morad

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