Muhammet Hasan Güngör

Hi, @Caroline Kello. There is already a page where I redirect my users with SSO, but the most important need here is to customize the login screen provided by Zendesk. Even if I do SSO, users cannot access the redirected page without seeing this screen. My goal is to customize the screen below; why can't I add my company logo here? 

Hi, There is no any Assignment method option under the Routing configuration.Is it a bug?

Where is the Round Robin Method.I cannot find it under the Assignment method, because there is no Assignment method option in anywhere.

Hi Shawna,

Obviously, I primarily want to be notified if an article status is "awaiting review".

The reason for this is this.

Everyone in my team writes articles, but an article cannot be published without being reviewed, so there are people in our team who have reviewer responsibility. If a person sets the status of the article as "awaiting review" and notifies the reviewers in my team, I will not have to follow this process manually.

Thank you !!!

Hi There,

Shouldn't the trigger or automation feature that is possible in Zendesk Support also be available for the Zendesk guide product? 

For example, how can I receive a notification via mail or Slack in a scenario like the one below?  
 
When an agent creates an article, send a notification to this person when the article's status is awaiting review. 

We have to do most of the operations in Zendesk guide manually and this isn't very pleasant.

Hi There,

When I enabled the messaging article full content could not be viewed in the chat box.This issue is not valid for classic web widget.

Are there any plans to solve this problem?

Regards.

Is there any progress for this topic ?

Hi Dwight,

Thanks for the answers. We started to integrate on 17.03.2023.

Is it possible to mass upload or sync the cases opened before 17.03.2023 to SFDC?

Thanks,

Hello there,

We have created a custom lookup field in Ticket. That lookup field uses the Organization object/menu. We have also created a text field in Ticket. What do we want? When that lookup field is updated/filled, whatever trigger/workflow should update the custom text field with the organization name of the lookup field. Do you think that would work?

Thanks,

Is there any update or comment for this issue?