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Annelies Van der Sanden's Avatar

Annelies Van der Sanden

Data ingresso 12 set 2022

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Ultima attività 05 giu 2024

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Annelies Van der Sanden ha commentato,

CommentoUsers, groups, and organizations

Is it possible to exclude certain tickets from the subscription.

For example tickets with a certain tag.

 

Why would we want to exclude: there are auto generated tickets and are to inform our support proactivly, now they also receive these e-mails.

Visualizza commento · Data ultimo post: 27 mar 2024 · Annelies Van der Sanden

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Annelies Van der Sanden ha commentato,

CommentoReporting and analytics for help center

Hi Orsolya Forster, Any news if the request of Beth_Borghi has been added?

Visualizza commento · Data ultimo post: 22 mar 2024 · Annelies Van der Sanden

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Annelies Van der Sanden ha commentato,

Commento nella community Feedback - Ticketing system (Support)

As mentioned before, this should be part of explore for reporting.

Why is this not on the short term roadmap, clearly a lot of people want this. First post was  a couple of years ago. So this is already long term. 

Visualizza commento · Data ultimo post: 18 nov 2022 · Annelies Van der Sanden

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Annelies Van der Sanden ha commentato,

CommentoRouting

Hi Camilo, we solved this by changing the view to unassigned tickets and tickets assigned to the active user only

Visualizza commento · Data ultimo post: 18 nov 2022 · Annelies Van der Sanden

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Annelies Van der Sanden ha commentato,

Commento nella community Q&A - Tickets and email

@Matt Yes :)

Visualizza commento · Data ultimo post: 09 nov 2022 · Annelies Van der Sanden

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Annelies Van der Sanden ha commentato,

Commento nella community Q&A - Tickets and email

I just did test in our environment and we don't have that issue. Might be a setup?

Visualizza commento · Data ultimo post: 08 nov 2022 · Annelies Van der Sanden

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Annelies Van der Sanden ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We are transforming our service desk and are now testing the flow when working with the play button.

This came up as one of the first remarks. So upvoted!

 

How many upvotes do we need for a go? :D

Visualizza commento · Data ultimo post: 08 nov 2022 · Annelies Van der Sanden

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Annelies Van der Sanden ha commentato,

Commento nella community Feedback - Ticketing system (Support)

how many +1's do you need to get it on the roadmap?

Visualizza commento · Data ultimo post: 21 ott 2022 · Annelies Van der Sanden

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Annelies Van der Sanden ha commentato,

CommentoTicket basics

Is there a setting somewhere that makes it mandatory to enter a comment when skipping a ticket? Currently they can leave this field blank and go to the next ticket.

Visualizza commento · Data ultimo post: 12 set 2022 · Annelies Van der Sanden

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