Andras Guseo

Hi Nicky Clark

Thank you again for getting back. You are totally right! That does work.

In my hastiness I simplified the "query" and with that removed the issue. :)

What I would like to achieve is, show me tickets that are:

• not assigned to anyone AND are of a specific type
• OR assigned to me regardless of the type

"type" can be a custom field/value, tag, or whatever is allowed.

Is this possible somehow?

Thank you!

Hi Nicky Clark

Unfortunately, that doesn't help at all.

If I set up

• 'Tickets can meet any of these conditions to appear in the view'
• Assignee is (current user)
• Assignee is -

Then I will still see tickets that are assigned to other users.

The rule says it: "can meet any", but doesn't have to. :(

There is no way to set up that "it can only meet these two conditions".

Hi,

Is it possible to create a rule like this?

Assignee is either me or ticket is not assigned.

I haven't been able to find anything and it would be really useful.

The only workaround I found was creating a line for every user saying

• Assignee is not user 1
• Assignee is not user 2
• ...

But with 50 users that feels like an overkill.

+1 on this (even though I don't have much faith in the Zendesk dev team to implement this, just like they are not implementing other features that the community has been requesting for years. I do hope I'm wrong though.)