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Grace Skaggs
Data ingresso 20 set 2022
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Ultima attività 24 set 2024
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Grace Skaggs ha commentato,
I don't have a deleted view. How can I find deleted tickets without a deleted view?
Visualizza commento · Data ultimo post: 24 set 2024 · Grace Skaggs
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Grace Skaggs ha commentato,
The Admin Center link appears to be broken. It goes to this URL: https://support.zendesk.com/hc/en-us/articles/4408839227290#topic_hfg_dyz_1hb
Visualizza commento · Data ultimo post: 11 set 2023 · Grace Skaggs
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Grace Skaggs ha creato un post,
It would be very helpful to display another field of our choosing here. In my case, a Brand field for our users that may be clients of multiple brands to expedite the ticket viewing process would be extremely useful.
Data ultimo post: 19 mag 2023 · Grace Skaggs
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Grace Skaggs ha commentato,
Echoing sentiment from the closed thread as this is also a use-case for us: This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and leaves the room, we have no ability to turn off our chat, because if any agent is set to online, our chat is online. We need to be able to turn chat on and off during the day. We cannot set hours because our schedule changes daily, and agents shift from being online to invisible depending on the availability of other agents who are in and out of meetings.
Visualizza commento · Data ultimo post: 09 dic 2022 · Grace Skaggs
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Grace Skaggs ha commentato,
Agreed that this is needed. If I have a team member who forgot to go offline in chat before leaving work, I have no way to change it on my end, and I have to contact them outside of their working hours to ask them to go offline.
Visualizza commento · Data ultimo post: 09 dic 2022 · Grace Skaggs
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