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Joshua Lapointe
Data ingresso 16 ott 2021
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Ultima attività 16 ott 2021
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Ultima attività di Joshua Lapointe
Joshua Lapointe ha creato un post,
Post Q&A - AI and automation
Hello Folks,
Looking to see if there is a way that through Triggers or other functionality that I can have a notification go off to my agents when a ticket sits in NEW for too long based on how long the timer value was in the requested field? (Ex. Ticket sits in NEW for longer than 30 minutes, sends an email to myself as an Agent)
Currently using Support Professional.
Thanks in Advance.
Data ultimo post: 29 giu 2021 · Joshua Lapointe
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