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Sam

Data ingresso 14 set 2022

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Ultima attività 14 feb 2023

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Commento nella community Feedback - Chat and Messaging (Chat)
Community

Would also love an ETA on this!

Thank you.

Visualizza commento · Data ultimo post: 14 feb 2023 · Sam

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Post Feedback - Chat and Messaging (Chat)
"Start over" Zendesk Messaging Answer Bot

Hi team,

I'm having issue with the flow builder with Answer Bot via messaging.

Would it be possible to add a step that is "start from the beginning" where the bot would just reset?

The "start over" answer from the bot is sadly too inconsistent, so I would like to create an answer if the customer types "back" or "start again" or "end chat" or "reset" or "start over", where the bot would answer something like "Would you like to close everything and start from the beginning?"

Thanks!

Sam

Data ultimo post: 14 set 2022 · Sam

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