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Joshua G

Data ingresso 22 ott 2021

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Ultima attività 18 lug 2023

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Ultima attività di Joshua G

Joshua G ha commentato,

Commento nella community Q&A - AI and automation

Ulises we used the Carousel step to hyperlink.

Visualizza commento · Data ultimo post: 14 giu 2023 · Joshua G

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Joshua G ha commentato,

CommentoUsing legacy AI agent functionality

Are we able to tell what users search for or type into the Messaging widget?

Visualizza commento · Data ultimo post: 07 mar 2023 · Joshua G

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Joshua G ha commentato,

CommentoWeb Widget documentation

Please build the ability to customize the bot's avatar. 

Visualizza commento · Data ultimo post: 07 mar 2023 · Joshua G

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Joshua G ha commentato,

CommentoHelp with bots and automation

Gabriel Manlapig is can we request the ability to change the bot's avatar in messaging? 

Visualizza commento · Data ultimo post: 07 mar 2023 · Joshua G

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Joshua G ha commentato,

Commento nella community Q&A - AI and automation

@..., one workaround I've done is to use the carousel to include links. There is a minimum of 2 links required for the carousel to work, so I add a link to our homepage as the 2nd link. 

Visualizza commento · Data ultimo post: 14 feb 2023 · Joshua G

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Joshua G ha commentato,

Commento nella community Q&A - AI and automation

LottieFiles Were you able to find some workaround for this? I'm having the same issue and the only thing I can think of is to have the bot in flow builder inform the user to submit a request by hyperlinking our web form. 

Visualizza commento · Data ultimo post: 03 feb 2023 · Joshua G

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Joshua G ha commentato,

CommentoMeasuring success

How are SLAs attributed to ticket groups? 

For example, if our Tier 1 team has breached an SLA, and then escalates it to our BIlling Team for further action. If our Billing Team then solves the ticket, is the initial breach attributed to our Billing Team on Explore?

Visualizza commento · Data ultima modifica: 02 feb 2023 · Joshua G

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Joshua G ha commentato,

Commento nella community Feedback - Ticketing system (Support)

That's great to hear @...! Is this something that will be slowly rolled out? I don't see it available on my end. 

Visualizza commento · Data ultimo post: 28 lug 2021 · Joshua G

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