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Flora Chen

Data ingresso 24 apr 2023

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Ultima attività 30 mag 2023

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Flora Chen ha commentato,

CommentoWeb Widget documentation

Hi, Prakruti Hindia Mick O'Donnell

Is there any update on this improvement in the ability to pass the email address for newly created users? We recently changed to messaging channel, this issue affects us heavily. Because we can't send follow-up messages without the user's email in the ticket. That does not make sense. Please solve this issue sooner. 

Visualizza commento · Data ultimo post: 29 mag 2023 · Flora Chen

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Flora Chen ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Prakruti Hindia Hi, do you have a specific timeline on supporting APIs for messaging channels separately?

Visualizza commento · Data ultimo post: 29 mag 2023 · Flora Chen

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Flora Chen ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Hi, is there any update on a timline for supporting APIs for messaging? 

Visualizza commento · Data ultimo post: 17 mag 2023 · Flora Chen

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Flora Chen ha commentato,

Commento nella community Developer - Zendesk APIs

Christopher Kennedy when will real-time Messaging APIs be available? Do you have a specific time?

Visualizza commento · Data ultimo post: 28 apr 2023 · Flora Chen

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Flora Chen ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi, our company also has many products and we have already reached the limit of 2000 steps. We think the common steps like "was this helpful" "transfer to agent" are repeatedly used in flow builder, which consume too many steps. Is it possible to count the repeated ones as one step only? Or could you help us to extend the limit again? I opened a ticket, please help follow up. 11453641 

Tim M

Visualizza commento · Data ultima modifica: 24 apr 2023 · Flora Chen

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