Ricerche recenti
Nessuna ricerca recente
Scot Sroka
Data ingresso 16 nov 2021
·
Ultima attività 17 gen 2024
Seguiti
0
Follower
0
Attività totali
28
Voti
8
Abbonamenti
15
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Scot Sroka
Scot Sroka ha creato un post,
Looking to add a content block to a large number of previously created articles. Wondering if there is any way to accomplish this, rather than going into each article and add the content block. Or if there is anything in the roadmap to do something similar?
Data ultimo post: 30 ago 2023 · Scot Sroka
0
Follower
4
Voti
3
Commenti
Scot Sroka ha commentato,
I agree with Wade and Jessica, our Zendesk Article Views and Google Page Views number is off by thousands. Would be interested in hearing more about why this is? It definitely can change the outcome of the Self Service Score.
Visualizza commento · Data ultimo post: 08 dic 2022 · Scot Sroka
0
Follower
1
Voto
0
Commenti
Scot Sroka ha commentato,
Also interested in this request!
Visualizza commento · Data ultimo post: 06 lug 2022 · Scot Sroka
0
Follower
1
Voto
0
Commenti
Scot Sroka ha creato un post,
Currently we are using the "Was this article helpful?" with the "Yes" or "No" options and we tracking the results in Explore. We can see the total count of positive and negative responses. However, it does not provide us with any insights to why the article was not helpful, when "No" was selected. Is there a way to put up a survey or question to allow the user to input a response on why they selected "No"?
Data ultimo post: 21 dic 2021 · Scot Sroka
8
Follower
11
Voti
3
Commenti
Scot Sroka ha commentato,
Agreed this would be very helpful!
Visualizza commento · Data ultimo post: 08 dic 2021 · Scot Sroka
0
Follower
4
Voti
0
Commenti