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Moataz-Bellah Mishrif's Avatar

Moataz-Bellah Mishrif

Data ingresso 31 mag 2023

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Ultima attività 14 nov 2023

Zendesk Luminary

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Ultima attività di Moataz-Bellah Mishrif

Moataz-Bellah Mishrif ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I am facing the same issue, I am up-voting this request to be included in a near future release

Visualizza commento · Data ultimo post: 14 nov 2023 · Moataz-Bellah Mishrif

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Moataz-Bellah Mishrif ha commentato,

Commento nella community Q&A - Objects, workspaces, and rules

I have tested the Agent availability API and was able to set it to Online or Offline, but my request is that I need to set it based on a schedule in Zendesk

is there such a feature on the roadmap?

Visualizza commento · Data ultimo post: 12 set 2023 · Moataz-Bellah Mishrif

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Moataz-Bellah Mishrif ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hello

Is there any update on this, as I need to trigger an action (unassign tickets) at the start of a schedule?

 

Thanks

Moataz-Bellah Mishrif

Visualizza commento · Data ultimo post: 31 mag 2023 · Moataz-Bellah Mishrif

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