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Lucinda G.

Data ingresso 16 ott 2021

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Ultima attività 22 ott 2021

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Lucinda G. ha commentato,

CommentoBuilding reports

Hi! 

We recently enabled the callback feature for our customers and I've noticed the Abandoned in queue and Callback requested counts at end of day are very close to each other (3 off to be exact). Does a customer requesting a callback also record as abandoned in queue?  

Visualizza commento · Data ultimo post: 23 set 2021 · Lucinda G.

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Lucinda G. ha commentato,

Commento nella community Q&A - Tickets and email

Thank you Dave!  I didn't realize that it was set up as a trigger by a former admin. Very helpful :D 

Visualizza commento · Data ultimo post: 15 set 2021 · Lucinda G.

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Lucinda G. ha creato un post,

Post Q&A - Tickets and email

Is it possible to remove the text from our emails that states " Your ticket update has been received by Zola Customer Support and is being reviewed". We have several teams working out of Zendesk and it isn't relevant for all teams to have this in the body of emails sent to customers. 

Data ultimo post: 14 set 2021 · Lucinda G.

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