Ricerche recenti


Nessuna ricerca recente

Kenneth Morris's Avatar

Kenneth Morris

Data ingresso 01 feb 2022

·

Ultima attività 18 feb 2025

Zendesk Luminary

Seguiti

0

Follower

0

Attività totali

45

Voti

25

Abbonamenti

11

PANORAMICA ATTIVITÀ

Ultima attività di Kenneth Morris

Kenneth Morris ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I appreciate that the icons for each product make a bit more sense. 

Visualizza commento · Data ultimo post: 18 feb 2025 · Kenneth Morris

0

Follower

1

Voto

0

Commenti


Kenneth Morris ha commentato,

CommentoJira integration

Hello Folks,

My team stated they have ran into an issue with the application, none of the linked issues are displaying and we can not add JIRAs to a Zendesk ticket via integrated app on the right sidebar. Previously linked JIRAs do not load, although it does show the number of JIRA tickets that were linked prior to this issue starting.

Visualizza commento · Data ultimo post: 04 apr 2023 · Kenneth Morris

0

Follower

0

Voti

0

Commenti


Kenneth Morris ha commentato,

Commento nella community Feedback - Help Center (Guide)

Hello Folks,

Is there an update on this feature request?

We find it difficult to assign content to be updated when the users have the power to update articles across categories and across brands they shouldn't have access to and the manage permissions is too much power at the moment. 

Can there be an intermediate between Admin level and basic users?

 

 

Visualizza commento · Data ultimo post: 27 mar 2023 · Kenneth Morris

0

Follower

6

Voti

0

Commenti


Kenneth Morris ha commentato,

CommentoWorking with articles in the knowledge base

Some articles in our guide content show as no owner. What is the system that lets an article have no owner?

 

Visualizza commento · Data ultimo post: 20 mar 2023 · Kenneth Morris

0

Follower

0

Voti

0

Commenti


Kenneth Morris ha commentato,

CommentoMeasuring success

I asked this question to ZD 2 months ago.

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.


 

Visualizza commento · Data ultimo post: 27 lug 2022 · Kenneth Morris

0

Follower

0

Voti

0

Commenti


Kenneth Morris ha commentato,

CommentoHelp with apps and integrations
Hello  Dwight Bussman


Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper action is to configure the settings in Zendesk via the Salesforce App not Salesforce directly.

Visualizza commento · Data ultimo post: 17 mag 2022 · Kenneth Morris

0

Follower

0

Voti

0

Commenti


Kenneth Morris ha commentato,

CommentoMeasuring success

Hello ZD

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.

Visualizza commento · Data ultimo post: 11 mag 2022 · Kenneth Morris

0

Follower

0

Voti

0

Commenti


Kenneth Morris ha commentato,

Commento nella community Feedback - Help Center (Guide)

Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.

Visualizza commento · Data ultimo post: 15 mar 2022 · Kenneth Morris

0

Follower

2

Voti

0

Commenti


Kenneth Morris ha commentato,

CommentoTicket management

We had an end user who added our support alias to a zoom meeting invite and their following tickets were marked as spam and suspended. Is this intentional?

 

Visualizza commento · Data ultimo post: 01 feb 2022 · Kenneth Morris

0

Follower

0

Voti

0

Commenti