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Kenneth Morris
Data ingresso 01 feb 2022
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Ultima attività 18 feb 2025
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Ultima attività di Kenneth Morris
Kenneth Morris ha commentato,
I appreciate that the icons for each product make a bit more sense.
Visualizza commento · Data ultimo post: 18 feb 2025 · Kenneth Morris
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Kenneth Morris ha commentato,
Hello Folks,
My team stated they have ran into an issue with the application, none of the linked issues are displaying and we can not add JIRAs to a Zendesk ticket via integrated app on the right sidebar. Previously linked JIRAs do not load, although it does show the number of JIRA tickets that were linked prior to this issue starting.
Visualizza commento · Data ultimo post: 04 apr 2023 · Kenneth Morris
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Kenneth Morris ha commentato,
Hello Folks,
Is there an update on this feature request?
We find it difficult to assign content to be updated when the users have the power to update articles across categories and across brands they shouldn't have access to and the manage permissions is too much power at the moment.
Can there be an intermediate between Admin level and basic users?
Visualizza commento · Data ultimo post: 27 mar 2023 · Kenneth Morris
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Kenneth Morris ha commentato,
Some articles in our guide content show as no owner. What is the system that lets an article have no owner?
Visualizza commento · Data ultimo post: 20 mar 2023 · Kenneth Morris
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Kenneth Morris ha commentato,
I asked this question to ZD 2 months ago.
Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.
Visualizza commento · Data ultimo post: 27 lug 2022 · Kenneth Morris
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Kenneth Morris ha commentato,
Hello Dwight Bussman
Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper action is to configure the settings in Zendesk via the Salesforce App not Salesforce directly.
Visualizza commento · Data ultimo post: 17 mag 2022 · Kenneth Morris
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Kenneth Morris ha commentato,
Hello ZD
Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.
Visualizza commento · Data ultimo post: 11 mag 2022 · Kenneth Morris
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Kenneth Morris ha commentato,
Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.
Visualizza commento · Data ultimo post: 15 mar 2022 · Kenneth Morris
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Kenneth Morris ha commentato,
We had an end user who added our support alias to a zoom meeting invite and their following tickets were marked as spam and suspended. Is this intentional?
Visualizza commento · Data ultimo post: 01 feb 2022 · Kenneth Morris
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