Ricerche recenti
Nessuna ricerca recente

Cardenas, Romulo
Data ingresso 16 ott 2021
·
Ultima attività 28 dic 2023
Seguiti
0
Follower
0
Attività totali
37
Voti
7
Abbonamenti
13
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Cardenas, Romulo
Cardenas, Romulo ha creato un post,
Hi everyone,
my list of end users and light agents have different email domains (lets name it: Company "A" and Subsidiary "B").
Those within Company A had no issue log in via the SSO under the site "Company.zendesk.com". However those within Subsidiary B were not able to log in.
I have recently implemented an additional SAML SSO Config with a SAML SSO URL for those on Subsidiary B.
If I understoof correctly, those on Subsidiary B (Light Agents) will now have access to Zendesk Support BUT they must use the SAML URL for log in instead of "Company.zendesk.com", correct?
Apologies for any confusion!
Data ultima modifica: 18 ott 2022 · Cardenas, Romulo
0
Follower
2
Voti
1
Commento
Cardenas, Romulo ha commentato,
Hi Dane,
yes, both columns are displayed.
Visualizza commento · Data ultimo post: 17 giu 2022 · Cardenas, Romulo
0
Follower
0
Voti
0
Commenti
Cardenas, Romulo ha commentato,
+1
We would like to see how many side conversation tickets / emails were generated on a single ticket.
https://support.zendesk.com/hc/en-us/articles/4412384153754-Can-I-report-on-side-conversations-
Visualizza commento · Data ultimo post: 13 giu 2022 · Cardenas, Romulo
0
Follower
2
Voti
0
Commenti
Cardenas, Romulo ha commentato,
Well, i must jump in here! we are currently updating our process and we would like to tag side conversation tickets. We think is an important feature (perhaps for admins) for data analysis and improve visualization in Explore.
Visualizza commento · Data ultimo post: 07 giu 2022 · Cardenas, Romulo
0
Follower
3
Voti
0
Commenti
Cardenas, Romulo ha commentato,
Hi,
is there any way to summarize and display in Explore how many side conversations tickets were created on a single ticket?
Best,
Romulo
Visualizza commento · Data ultimo post: 07 giu 2022 · Cardenas, Romulo
0
Follower
0
Voti
0
Commenti
Cardenas, Romulo ha commentato,
Hi,
i generate a similar graphich based on a specific (number of tickets per month starting AND cumulative number of tickets).
Is there a way to hide the data values on the columns and keep only those in the cumulative line?
Romulo
Visualizza commento · Data ultimo post: 03 giu 2022 · Cardenas, Romulo
0
Follower
0
Voti
0
Commenti
Cardenas, Romulo ha commentato,
Chris Stewart unfortunately not. It would be nice to have this feature but not a MUST.
Visualizza commento · Data ultimo post: 31 mar 2022 · Cardenas, Romulo
0
Follower
1
Voto
0
Commenti
Cardenas, Romulo ha creato un post,
Hi,
could this feature be an option in a non distant future? We want to display our tickets based on a custom field "country"
Data ultimo post: 24 nov 2021 · Cardenas, Romulo
5
Follower
7
Voti
4
Commenti
Cardenas, Romulo ha commentato,
Thanks Carlos! i will take a look at it. What about nested drop-down fields in Views? Can i also have those fields separated?
Visualizza commento · Data ultimo post: 17 nov 2021 · Cardenas, Romulo
0
Follower
0
Voti
0
Commenti
Cardenas, Romulo ha commentato,
Hi,
what happens in Explore? are tickets archived still considered?
Visualizza commento · Data ultimo post: 15 nov 2021 · Cardenas, Romulo
0
Follower
0
Voti
0
Commenti