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Cardenas, Romulo

Data ingresso 16 ott 2021

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Ultima attività 28 dic 2023

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Cardenas, Romulo ha creato un post,

Post Q&A - Account and billing

Hi everyone,

my list of end users and light agents have different email domains (lets name it: Company "A" and Subsidiary "B"). 

Those within Company A had no issue log in via the SSO under the site "Company.zendesk.com". However those within Subsidiary B were not able to log in. 

I have recently implemented an additional SAML SSO Config with a SAML SSO URL for those on Subsidiary B.

If I understoof correctly, those on Subsidiary B (Light Agents) will now have access to Zendesk Support BUT they must use the SAML URL for log in instead of "Company.zendesk.com", correct? 

Apologies for any confusion!

 

Data ultima modifica: 18 ott 2022 · Cardenas, Romulo

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Cardenas, Romulo ha commentato,

Commento nella community Q&A - Reporting and analytics

Hi Dane,

 

yes, both columns are displayed. 

Visualizza commento · Data ultimo post: 17 giu 2022 · Cardenas, Romulo

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Cardenas, Romulo ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

 

We would like to see how many side conversation tickets / emails were generated on a single ticket.

 

https://support.zendesk.com/hc/en-us/articles/4412384153754-Can-I-report-on-side-conversations-

Visualizza commento · Data ultimo post: 13 giu 2022 · Cardenas, Romulo

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Cardenas, Romulo ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Well, i must jump in here! we are currently updating our process and we would like to tag side conversation tickets. We think is an important feature (perhaps for admins) for data analysis and improve visualization in Explore.

Visualizza commento · Data ultimo post: 07 giu 2022 · Cardenas, Romulo

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Cardenas, Romulo ha commentato,

CommentoHow to create and update reports

Hi,

is there any way to summarize and display in Explore how many side conversations tickets were created on a single ticket?

 

Best,

 

Romulo

Visualizza commento · Data ultimo post: 07 giu 2022 · Cardenas, Romulo

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Cardenas, Romulo ha commentato,

Commento nella community Q&A - Reporting and analytics

Hi,

i generate a similar  graphich based on a specific (number of tickets per month starting AND cumulative number of tickets).

Is there a way to hide the data values on the columns and keep only those in the cumulative line?

Romulo

Visualizza commento · Data ultimo post: 03 giu 2022 · Cardenas, Romulo

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Cardenas, Romulo ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Chris Stewart unfortunately not. It would be nice to have this feature but not a MUST.

Visualizza commento · Data ultimo post: 31 mar 2022 · Cardenas, Romulo

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Cardenas, Romulo ha creato un post,

Post Feedback - Reporting and analytics (Explore)

Hi,

could this feature be an option in a non distant future? We want to display our tickets based on a custom field "country"

 

Data ultimo post: 24 nov 2021 · Cardenas, Romulo

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Cardenas, Romulo ha commentato,

CommentoTicket customization

Thanks Carlos! i will take a look at it. What about nested drop-down fields in Views? Can i also have those fields separated?

Visualizza commento · Data ultimo post: 17 nov 2021 · Cardenas, Romulo

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Cardenas, Romulo ha commentato,

CommentoTicket management

Hi,

what happens in Explore? are tickets archived still considered?

Visualizza commento · Data ultimo post: 15 nov 2021 · Cardenas, Romulo

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