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Piia Riikonen
Data ingresso 16 ott 2021
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Ultima attività 18 ott 2022
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Piia Riikonen ha commentato,
we need this also. When customer create ticket and add desired date for delivery (custom ticket field), we want copy that date as due date.
Visualizza commento · Data ultimo post: 31 mar 2022 · Piia Riikonen
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Piia Riikonen ha commentato,
Voted - we also wish this. It would be also good feature to choose organization to Inactive status and inactivation -> suspend all users
Visualizza commento · Data ultima modifica: 31 mar 2022 · Piia Riikonen
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Piia Riikonen ha commentato,
I wrote feedback:
https://support.zendesk.com/hc/en-us/community/posts/4408080772762-SLA-for-agent-created-tickets
Please vote!
Visualizza commento · Data ultimo post: 30 set 2021 · Piia Riikonen
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Piia Riikonen ha creato un post,
This is an issue since most tickets are missing SLAs when light agents or agents open tickets on behalf off customer or when light agents or agents forwards customers email to Zendesk from their personal mailbox (internal note).
Ideally a setting in option that allow us to treat light-agent/agents tickets similar to end-user when it comes to SLAs.
Data ultimo post: 30 set 2021 · Piia Riikonen
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