Ricerche recenti


Nessuna ricerca recente

María de la Plaza's Avatar

María de la Plaza

Data ingresso 06 nov 2023

·

Ultima attività 15 gen 2025

Seguiti

0

Follower

0

Attività totali

37

Voti

25

Abbonamenti

7

PANORAMICA ATTIVITÀ

Ultima attività di María de la Plaza

María de la Plaza ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi there!

 

This is also super frustrating for my team. Is there at least the possibility to have a shortcut for toggling between messaging and email?

Visualizza commento · Data ultimo post: 30 ott 2024 · María de la Plaza

0

Follower

0

Voti

0

Commenti


María de la Plaza ha commentato,

Commento nella communityAnnouncements

My apologies, I must've missed that Shawna James 

Thank you!

Visualizza commento · Data ultimo post: 17 mag 2024 · María de la Plaza

0

Follower

0

Voti

0

Commenti


María de la Plaza ha commentato,

Commento nella communityZendesk AI EAP - Similar tickets

Hi there!

I have enabled the feature but we don't seem to get any suggestions, is that only for newly created tickets?

Visualizza commento · Data ultimo post: 17 mag 2024 · María de la Plaza

0

Follower

0

Voti

0

Commenti


María de la Plaza ha commentato,

Commento nella communityAnnouncements

Just tried it and seems to work nicely. This was a much needed feature, thank you.

Is it supposed to also work with Problem tickets? That can be a bit confusing for agents.

I also have a suggestion about merging, though.

I'm pretty sure I'm not the only one who always needs to uncheck the boxes “Requester can see this comment” when merging tickets. I know it's been like this for years, but I think this should be reconsidered.

 

Thank you!

Visualizza commento · Data ultima modifica: 17 mag 2024 · María de la Plaza

0

Follower

0

Voti

0

Commenti


María de la Plaza ha commentato,

CommentoUsing themes and customizing your Help Center

This is a very good feature, do you have a timeline as to when will it be released for non-signed in users?

Visualizza commento · Data ultimo post: 08 mag 2024 · María de la Plaza

0

Follower

1

Voto

0

Commenti