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Nikolay Atanasov - Support
Data ingresso 23 apr 2024
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Ultima attività 31 lug 2024
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Ultima attività di Nikolay Atanasov - Support
Nikolay Atanasov - Support ha commentato,
Hey,
I am building a report that tracks how many accounts we closed over a set period of time. I've filtered it by ‘Assignee name/role’ and ‘Ticket channel’.
However, I'm struggling with filtering out tickets that have only internal comments. I want the results to show only tickets with public or both public and internal comments.
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Is there a way to build such formula?
Thanks!
Visualizza commento · Data ultimo post: 31 lug 2024 · Nikolay Atanasov - Support
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Nikolay Atanasov - Support ha commentato,
Hey,
I have an SLA set for first time reply & next time reply. Im adding that into the report, but i want to filter them to show the average reply time for both. But in the metrics in Explore I find only 'First reply time'. Can you help with this?
Visualizza commento · Data ultimo post: 30 mag 2024 · Nikolay Atanasov - Support
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Nikolay Atanasov - Support ha commentato,
Hi,
I have a question regarding the ‘Interactions' section. Based on my observations, it seems to be solely linked to the Essentials card's email address. However, we typically create separate Internal tickets for end users for reviews. Therefore, my question is: Is there a method to filter these internal tickets into the "Interactions' section? We Also use the app ‘Ticket history,’ but it does not filter content outside of the Essentials card.
Could you suggest any other workaround? This would greatly assist us in our work.
Thank you in advance!
Visualizza commento · Data ultimo post: 23 apr 2024 · Nikolay Atanasov - Support
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