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Tim Pelzer

Data ingresso 16 ott 2021

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Ultima attività 17 ott 2022

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Tim Pelzer ha commentato,

CommentoTeammitglieder und Gruppen

Ist es möglich die Rolle im Admincenter (Support/Guide/Talk) per Userimport zu pflegen?

 

Visualizza commento · Data ultimo post: 23 set 2021 · Tim Pelzer

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Tim Pelzer ha commentato,

CommentoSetting up Talk

Hey Zendeskteam, 

iam not sure if this is the right way to ask

we are facing the issue for some User that permissions to Talk (Agent) get lost in the Admincenter for unclear reason. 

That means the Talkfunktion is not given for the Agent anymore and have to setup again manually in the Admincenter. It happen just to 4 Users out off ~40 in not regulary intvals. 

iam pretty sure we are not running out off licences but may there is a Overview showing me available/in use licences.

thanks for your Help

Visualizza commento · Data ultimo post: 21 lug 2021 · Tim Pelzer

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Tim Pelzer ha commentato,

Commento nella community Deutsch Community

Hallo Peter Hochstrasser,

vielen Dank für deine Info. Das macht die Nachforschung und Fehleranalyse wirklich etwas schwer. 


BG Tim 

Visualizza commento · Data ultimo post: 19 lug 2021 · Tim Pelzer

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Post Deutsch Community

Hallo Zusammen,

gibt es eine Möglichkeit, Änderungen welche an Benutzern oder Organisationseinheiten durchgeführt wurden, einzusehen?

die Funktion Auditprotokoll steht leider nicht zur Verfügung.

unsere Pläne: 

Support - Professional

Guide - Lite

Chat - lite

Talk - Professional

Explore Lite

Data ultimo post: 14 lug 2021 · Tim Pelzer

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