ZenIT

Hello,

In our organization we are working with different Zendesk instances and with one unique Teams tenant and we have been told that we can only link with this one tenant one Zendesk instance which is a problem and not what we need. Do yo know if there is some way in which we could link different Zendesk instances with one unique Teams tenant?

Thanks!

Hello,

This is something our team has been also needing from the very beginning of our Zendesk implementation.

We do not understand either how it is not yet implemented. There is a lot of information that might incorrectly informed in our tickets that should be updated.

On the other hand, we have a custom attribute indicates the request, i.e. "Password reset", from time to time we update the writing of this or change the type of request and currently cannot update past data for which it is very difficult to perform the control activity of the process..

Thank you very much for noticing that.

For our organization it is also a key feature to be implemented.

Thanks,

Also key for our Zendesk instance in MSF, thanks for noting that

Hello,

We have the same problem here. Agents complaint about how difficult is now for them to follow-up the conversations on tickets when the last comment is at the bottom of the page and it is a long coversation. Could some how exist an option of resorting messages? so that each agent can choose how they want to be their messages ordered?

Thanks,

Hello,

We are very interested in having this feature in our system and be able to report on received at. Thanks!