Jan-Willem Rossée

Hi Greg, thanks for your help! I've been trying to troubleshoot this for a while (many restarts included and google searches) , but with no luck on my part. At some point I had even turned off my firewall completely. For some reason when googling again this morning I stumbled upon some promising posts. I will try them during the day and share my results and hopefully a solution :-).

Hi, I'm currently getting an error when running 

zcli apps:create

in the terminal:

Uploading app... !
    Error: connect ECONNREFUSED 127.0.0.1:443
    Code: ECONNREFUSED

Tried zcli login and zcli apps:clean but no change.

Thx for any guidance, Jan

Hi Victoria,

another solution would be 

https://www.askstylo.com/

Integrated with Zendesk and apparently uses the help center as a knowledge base, as well as add custom knowledge. Have not tried it myself.
Cheers, Jan

Thx, Edward! 

Link says: "Oops, you're not authorized."

Upvoting Chad's post because we have similar needs for our help center. Also a related question: Do the "Related to" tags also only apply to the default language of the article?

Hey community,

our agents are not adapting to our ticket-status flow very well. First reply to new incoming tickets is usually quick, but after that the outstanding tickets queue just keeps growing. Some outstanding tickets will remain in status "open" for days after the enduser replied to the first reply from an agent - even if the end user just confirms the issue is solved after the first reply, the open ticket will remain open in their queue for days. They just keep piling up unsolved tickets to their outstanding tickets queue.

Is there a way/best practice to allow our agents taking on new tickets only if their already assigned tickets have a different status than open?

We have 5 statuses configured for our agents: New, Open, Pending, On Hold, Solved and Closed as a system status, just for information.

Thanks in advance. Best, Jan

Hi James,

thanks a great bunch for this awesome recipe! I'll definitely put this to good use in our HC.

For those creating a new ticket form and have set up the time tracking app, remember to add the ticket fields:
- time spent last update
- total time spent
to your newly created ticket form, or your agents will be going crazy because of a big red error message in the agents ticket workspace. Ask me how I know this ;-).

- Jan

+1

Please make smallest Suite plan min. requirement as well.

Hello, I just wanted to propose an update to this article. We just spend two weeks of emailing back and forth with ZD-support, only to find there's an important distinction to make, in regards to a flagged article being automatically assigned to the author and your currently subscribed (guide) plan.

The ticket is automatically assigned to the author of the article to review. If the information about the owner is not available, then the ticket will remain unassigned.

The article owner feature is an Enterprise Guide plan only feature! In essence there will be no ticket automatically assigned to the author of the article if your guide plan is Professional or lower. Flagging is available in the plans indicated by this article. A yellow note block pointing out this distinction to the other readers will possibly save others the time.

ZD-support was outstanding, I'd like to add! Very attentive, folllowed-up every single day, even if there was no update available from the internal team. A workaround has been proposed which is still to be verified, but I have no doubt it will work as proposed.