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Naomi Twery

Data ingresso 22 mar 2022

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Ultima attività 15 mar 2023

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Naomi Twery ha commentato,

CommentoZendesk messaging

We have been using Zendesk Chat and are trying to test the chat function in the Agent Workspace in our sandbox. Does that also require separately turning on "social messaging"?

Visualizza commento · Data ultimo post: 15 mar 2023 · Naomi Twery

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Naomi Twery ha commentato,

Commento nella community Q&A - Objects, workspaces, and rules

Has there been a solution to this request in the past year?

Visualizza commento · Data ultimo post: 20 set 2022 · Naomi Twery

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Post Feedback - Ticketing system (Support)

I'm excited about the option to use filters instead of some of the separate personal views I have set up for particular SLA and ticket categories, but could the button for filtering be moved to the same line as the name of the view? 

The current position below the view title cuts out a couple of tickets from the visible part of the screen, which is a big deal for those of us (including several people on my team) who work primarily from a single laptop without an external monitor.

Data ultimo post: 24 ago 2022 · Naomi Twery

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Naomi Twery ha commentato,

CommentoTicket basics

With the new editor, I seem to have lost the option to double-click a word to select it. This is noticeably slowing me down; is there any way to get that back?

Visualizza commento · Data ultimo post: 22 mar 2022 · Naomi Twery

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