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Melissa West
Data ingresso 13 lug 2023
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Ultima attività 07 ago 2023
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Melissa West ha commentato,
Has there been any progress on this request?
Visualizza commento · Data ultimo post: 07 ago 2023 · Melissa West
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Melissa West ha commentato,
I created a similar trigger, and it appears to be working as intended. Thank you so much.
Visualizza commento · Data ultimo post: 20 lug 2023 · Melissa West
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Melissa West ha creato un post,
We have a private brand, with a specific set of agents. The agents work on a tiered support model, Level 1, Level 2, etc.
We want to *only* allow Level 2 agents to close or solve tickets. Any tier can still work the ticket, but Level 2 will do the quality review for marking the ticket as closed or solved.
How can this be achieved?
Data ultimo post: 18 lug 2023 · Melissa West
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