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Joe Little
Data ingresso 24 feb 2023
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Ultima attività 13 feb 2025
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Joe Little ha commentato,
I have seen many of these wants listed before. The addition of the below IVR Menu enhancement would make the Talk IVR much more flexible and useful. As it is there is very narrow functionality at the simple menu level.
1. At every IVR Menu level, let us set the timeout seconds and the time out count before going to the default path. This allows flexibility on menu greetings and avoids the requirements to fail digit entry multiple times before proceeding. It also allow situations where you want multiple greetings in a row.
2. Allow the IVR selection option to select both Sub menu options AND different IVR menus so we have total flexibility on how we build call flows.
Other more advanced features would be simple data dips and the ability to use logic on specific data points.
Thanks
Visualizza commento · Data ultimo post: 08 dic 2023 · Joe Little
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Joe Little ha commentato,
This is such a basic feature. I know it has been asked for for many years. I don't think I am over stating this, but every other web base telephone system allows you to control the ring audio separately from the voice/call audio for the exact reasons mentioned numerous time in the previous comments. My team is just starting to use Talk now but this may be one of the biggest reasons we start to look elsewhere for call handling.
So adding my vote to getting this feature addressed ASAP. I'm not certain what would take precedence over this and why anyone would be against it.
Visualizza commento · Data ultimo post: 28 feb 2023 · Joe Little
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