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Kristine Hancock

Data ingresso 02 giu 2023

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Ultima attività 20 gen 2025

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Kristine Hancock ha commentato,

CommentoTicket management

If I use the Filter for a few minutes to isolate certain tickets with a Hold status, am I affecting the view display of fellow agents at the same time? 

 

(is the Filter view specific to just me?)

Visualizza commento · Data ultimo post: 20 gen 2025 · Kristine Hancock

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Kristine Hancock ha commentato,

Commento nella community Q&A - Reporting and analytics

Rich Shupe I'm sorry but Ahmed's solution has been deleted for some reason. Let me play around with some Explore queries this week to try and arrive at it myself again. It was a year and a half ago and I cannot recall what Ahmed offered me off the top of my head. I'll be back …

Visualizza commento · Data ultimo post: 20 nov 2024 · Kristine Hancock

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Kristine Hancock ha commentato,

Commento nella community Q&A - Reporting and analytics

Ahmed Zaid You saved me. Thank you so much. 

Visualizza commento · Data ultimo post: 03 giu 2023 · Kristine Hancock

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Kristine Hancock ha creato un post,

Post Q&A - Reporting and analytics

Hello, 

I am running a Tickets Solved by Month query using the date range Jul - Jun but the results keep populating in a calendar year format, despite the specified date range commencing Jul 1. 

Similarly, when I try the Ticket Solved by Quarter feature, it interprets Q1 as January, not July. 

How can I instruct the query to display the bar graph with July as the first month of the year rather than January?

Thank you for any insights. 

Data ultimo post: 02 giu 2023 · Kristine Hancock

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