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Marc Greenfield
Data ingresso 29 set 2022
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Ultima attività 13 feb 2023
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Marc Greenfield ha commentato,
Can you please define what is classified as 'New' in the backlog report? We have a pretty stringent process for ensuring all tickets are assigned to an agent at the end of our business hours as defined in Zendesk, yet I typically see tickets with the New status in our backlog report. Is this defined as tickets that were received as New at any time on that specific day? I am trying to understand better how these metrics are defined to see if we have a process issue on our service desk that I am not seeing.
Thanks,
Visualizza commento · Data ultimo post: 13 feb 2023 · Marc Greenfield
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Marc Greenfield ha commentato,
+1. Please add this feature!
Visualizza commento · Data ultimo post: 29 set 2022 · Marc Greenfield
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