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Luca Baldini

Data ingresso 03 gen 2022

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Ultima attività 27 gen 2025

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Ultima attività di Luca Baldini

Luca Baldini ha commentato,

CommentoAutomazione dei ticket e collaborazione

Hi,

is possibile use placeholder in the procedure?

Example:

“Take ticket ID {{ticket.id}} and show it to the customer.”

Thanks

Visualizza commento · Data ultimo post: 19 ott 2024 · Luca Baldini

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Luca Baldini ha commentato,

CommentoTicket automation and collaboration

How can I create an action that uses the co-pilot agent to modify ticket fields? The endpoint https://photosi.zendesk.com/api/v2/tickets/{{ticket.id}}.json does not work. It cannot get the ticket.id

Visualizza commento · Data ultimo post: 18 ott 2024 · Luca Baldini

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Luca Baldini ha commentato,

CommentoAccounts and billing

Hi, I also have the same problem as Eren and Jiří Chovanec
If on Firefox is active "Enhanced Tracking Protection", the chat snippet for classic web widget is declared as tracking script and gets blocked, so the widget is in this case not usable.

I have already sent a ticket and support has recommended posting here. The ticket ID is #12047406.

When will it be fixed?

Visualizza commento · Data ultima modifica: 25 ott 2023 · Luca Baldini

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Luca Baldini ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

With 500 monthly resolutions we were able to maintain the service.
With 1000 MAUs we don't make it to 10 days.

Bad. Really bad.

-1 Vote

Visualizza commento · Data ultimo post: 10 mag 2023 · Luca Baldini

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Luca Baldini ha commentato,

CommentoHow to customize the theme of the help center

This redirection works only for anonymous requests.

If the user is logged in he ends up in the window of his open request.

Is there any way to do the redirection even if logged in?

Visualizza commento · Data ultimo post: 03 mag 2023 · Luca Baldini

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Luca Baldini ha creato un post,

Post Q&A - Help center and community

Is it possible to add a tag to all tickets that are created by the WebForm directly in the help center theme code?

I don't want to create a trigger to add a tag.
Thank you very much

Data ultimo post: 27 gen 2023 · Luca Baldini

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Luca Baldini ha commentato,

Commento nella community Q&A - Help center and community

thanks a lot, it works!

Visualizza commento · Data ultimo post: 14 set 2022 · Luca Baldini

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Luca Baldini ha creato un post,

Post Q&A - Help center and community

I found the article suggesting how to hide the form selector in guide:
https://support.zendesk.com/hc/en-us/community/posts/4409585710618-Hiding-form-selector-in-Guide

But, I would like to hide the selector only after the user has selected the form. Can this be done?

Step 1 (visible):

Step 2 (hide the selection form):

Data ultimo post: 13 set 2022 · Luca Baldini

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Luca Baldini ha commentato,

CommentoSupporting multiple languages in Help Center

Ehy Vlad! Do you know how I can change the text of the mandatory field error notification?

Visualizza commento · Data ultimo post: 02 set 2022 · Luca Baldini

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Luca Baldini ha commentato,

Commento nella community Developer - Zendesk APIs

Thank you very much Serge!

Visualizza commento · Data ultimo post: 24 ago 2022 · Luca Baldini

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