Ricerche recenti
Nessuna ricerca recente

Vamshi R
Data ingresso 11 mar 2022
·
Ultima attività 10 apr 2023
Seguiti
0
Follower
0
Attività totali
30
Voti
2
Abbonamenti
11
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Vamshi R
Vamshi R ha commentato,
Hello Everyone,
Hope someone can assist me on the issue which our agents are facing frequenetly,when the agents are trying to logging into Zendesk Support through Google SSO. After multiple attempts, our agents were able to access to Zendesk support portal.
Below is the screenshot of the error.
Visualizza commento · Data ultimo post: 10 apr 2023 · Vamshi R
0
Follower
0
Voti
0
Commenti
Vamshi R ha commentato,
+1
Visualizza commento · Data ultimo post: 26 dic 2022 · Vamshi R
0
Follower
0
Voti
0
Commenti
Vamshi R ha commentato,
Ifra Saqlain Deployed the same code which you shared, but still i am getting same error.
var ticketForm = location.search.split('ticket_form_id=')[1];
if(ticketForm == 10322663005972) {
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_anonymous_requester_email').hide(); // hide your email address
$('#request_description').val('Description of Incident Activity'); // autofill description
$('#request_anonymous_requester_email').keyup(function(e) {
var mailId = $(this).val();
$('#request_custom_field_10475189470356').val(mailId);
});
}
If you have sometime can we connect through Zoom meeting to go through this code.
Visualizza commento · Data ultimo post: 10 nov 2022 · Vamshi R
0
Follower
0
Voti
0
Commenti
Vamshi R ha commentato,
Ifra Saqlain I used the same code which you shared with me, but still its asking for your email address field. Below is the code which i used.
Visualizza commento · Data ultimo post: 09 nov 2022 · Vamshi R
0
Follower
0
Voti
0
Commenti
Vamshi R ha commentato,
Hello Everyone,
How to display the last public comment made by the agent EVEN if there is other internal comment on the ticket after the public comment ?
Visualizza commento · Data ultimo post: 08 nov 2022 · Vamshi R
0
Follower
0
Voti
0
Commenti
Vamshi R ha commentato,
Hi Ifra Saqlain
I just used below code and now i am able to hide Description and your email address field.
var ticketForm = location.search.split('ticket_form_id=')[1];
if(ticketForm == 10322663005972) {
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_anonymous_requester_email').hide(); // hide your email address
$('#request_description').val('Description of Incident Activity'); // autofill description
$('#request_anonymous_requester_email').val('vamshi.r@pro-vigil.com'); // autofill your email address
}
But i have one more concern, how can i populate a custom ticket field data on your email address field. Below is the screenshot of the field which i need to populate.
Visualizza commento · Data ultima modifica: 08 nov 2022 · Vamshi R
0
Follower
0
Voti
0
Commenti
Vamshi R ha commentato,
Ifra Saqlain I hope you can help me out on my issue.
- On our request page we have one field is hard coded in the script. Below highlighted field should be removed from this form.
- I want hide Description field for only one form.
Visualizza commento · Data ultimo post: 07 nov 2022 · Vamshi R
0
Follower
0
Voti
0
Commenti
Vamshi R ha commentato,
Hello Everyone,
Can someone please help on my requirement. I just want to get the last updated comment date & time on reports. Above metric which was provided is not working for me.
Visualizza commento · Data ultimo post: 21 set 2022 · Vamshi R
0
Follower
1
Voto
0
Commenti
Vamshi R ha commentato,
Hi,
I am trying to create an automation, but i'm struck at once place. Below is my scenario.
- I created 2 custom ticket fields and i want those 2 fields should be enable when we have more than 2 tickets created on same issue in a week. Can anyone assist me on this.
Visualizza commento · Data ultimo post: 19 lug 2022 · Vamshi R
0
Follower
0
Voti
0
Commenti
Vamshi R ha commentato,
Any update on above request?
Visualizza commento · Data ultimo post: 14 apr 2022 · Vamshi R
0
Follower
0
Voti
0
Commenti