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Ashley M

Data ingresso 16 giu 2022

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Ultima attività 13 nov 2024

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Ultima attività di Ashley M

Ashley M ha creato un post,

Post Feedback - Reporting and analytics (Explore)

This option is needed, otherwise you have to go into custom and set a wide date.
 

Data ultimo post: 13 nov 2024 · Ashley M

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Ashley M ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

We need a quick option to set “all history” in time filters like on the legacy dashboard.

Otherwise you have to into custom range and pick a random date way before to capture everything.
 

Visualizza commento · Data ultimo post: 13 nov 2024 · Ashley M

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Ashley M ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

Visualizza commento · Data ultimo post: 19 ago 2024 · Ashley M

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Ashley M ha creato un post,

Post Feedback - Reporting and analytics (Explore)

Feature Request Summary: 

Average Next reply time dataset in Explore.
 

Description/Use Cases: 

To be able to see the next reply time between end user comments and an agent reply.

 

Business impact of limitation or missing feature:

We are not able to measure the average next reply time for SLA customers.

Data ultimo post: 29 mag 2024 · Ashley M

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Ashley M ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 for this, its needed! 

Visualizza commento · Data ultimo post: 28 mag 2024 · Ashley M

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Ashley M ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

This is 100% needed.

Visualizza commento · Data ultimo post: 29 apr 2024 · Ashley M

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Ashley M ha commentato,

Commento nella communityAnnouncements

Its slow, clunky, and old school.

When creating a request you can't expand the text area.

Also why is the Zendesk logo at the bottom so large?

Visualizza commento · Data ultimo post: 27 mar 2024 · Ashley M

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Ashley M ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Yes it is.

Visualizza commento · Data ultimo post: 11 mar 2024 · Ashley M

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Ashley M ha commentato,

Commento nella communityAnnouncements

Yeah the link is broken. 

Visualizza commento · Data ultimo post: 27 feb 2024 · Ashley M

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Ashley M ha commentato,

CommentoGlobal security and user access

We need a tag adding to the ticket when Malware is found, that will allow us to create our own flows.

Visualizza commento · Data ultimo post: 16 feb 2024 · Ashley M

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