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Amin

Data ingresso 04 lug 2022

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Ultima attività 19 ago 2023

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CommentoBuilding reports

Hi, which option should I use if I want to see hourly report for my tags? I want a report to show how many times a specific tag is used in each hour of the day?
Thanks

Visualizza commento · Data ultimo post: 29 mag 2023 · Amin

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CommentoChat best practices and recipes

Hi,
 What are the common reasons my Chat tags did not show up on the ticket created from a chat even if chat is closed/solved?

Visualizza commento · Data ultimo post: 18 apr 2023 · Amin

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CommentoCustomizing reports

Thanks @... for response, 

In my case, some of conditions are met, and some not. I just wonder why there is this difference. 

Visualizza commento · Data ultimo post: 09 gen 2023 · Amin

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CommentoCustomizing reports

Hi,

I've created a report using attribute with some conditions but just some of conditions are met for a specific time. I choose that specific time range but nothing changes. Should I change anything else in time range?

Visualizza commento · Data ultimo post: 28 dic 2022 · Amin

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CommentoChat basics

Hello Dane thanks for your help. So is there any way to change back to Live Chat? we did not choose to ever migrate to web messaging and now want to use this feature. 

Visualizza commento · Data ultimo post: 18 lug 2022 · Amin

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CommentoChat basics

Hi Brett. Thanks for your reply. 
Yes we have checked that article about Skill Based Routing. It seems it is not available on Web Messaging. We seem to need to go back to Live Chat to be able to use it. But we don't know how that is done. Reverting back to Live Chat doesn't seem to be a solution on any of your forums. 

Visualizza commento · Data ultimo post: 07 lug 2022 · Amin

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CommentoChat basics

We are on the Suite Professional plan ($99/per agent/month). We would like to use skills based routing. 
We are on Web Messaging and all support questions are about going from Live Chat to Web Messaging. It seems we need to revert back to Live Chat to access the skills based routing feature. Is that correct? 
If so, how can we proceed? Our account manager has asked that we ask this question from support! So far we are paying for this higher plan while not being able to use any of the features we need. Please point us to the right direction! 

Visualizza commento · Data ultima modifica: 04 lug 2022 · Amin

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