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Daniel Heard

Data ingresso 16 ott 2021

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Ultima attività 19 giu 2024

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Ultima attività di Daniel Heard

Daniel Heard ha commentato,

CommentoMetrics, attributes, and filters

Hi, does this apply to the Zendesk chat bot or any other 3rd party chat bot?

Visualizza commento · Data ultimo post: 19 giu 2024 · Daniel Heard

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Daniel Heard ha commentato,

Commento nella community Developer - Zendesk APIs

Greg Katechis

Is there an update to this? Being able to update many users roles and access in one go via the API will be a really good addition.

Visualizza commento · Data ultimo post: 18 gen 2024 · Daniel Heard

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Daniel Heard ha commentato,

CommentoManaging your email
Detected as email loop If you receive a large number of emails from a single sender in a short period of time, those emails are suspended and the sender's address is blocklisted for one hour. This also happens to tickets that are sent from an address equal to your default Reply To address. Zendesk does not support the bulk creation of tickets via emails to Zendesk from the same sender. The API and Channels Framework are the only channels that support bulk creation of tickets.

Does this apply to emails that come from a user that is a light agent?

Also, will adding the email address to the allowlist get around the maximum of 20 per hour?

Visualizza commento · Data ultima modifica: 04 set 2023 · Daniel Heard

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Daniel Heard ha commentato,

Commento nella community Feedback - Voice (Talk)

Karen Hynes Is there an update to the open eap?

Visualizza commento · Data ultimo post: 11 mag 2023 · Daniel Heard

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Daniel Heard ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I woulde definitely not trust that app or link to it. The name alone suggests something is wrong with it.

 

Visualizza commento · Data ultimo post: 17 apr 2023 · Daniel Heard

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Daniel Heard ha commentato,

Commento nella community Feedback - Ticketing system (Support)

There isn't an update to this specifically but the views limitation thread has an update: https://support.zendesk.com/hc/en-us/community/posts/4409217537050-Views-limitation

Visualizza commento · Data ultimo post: 27 mar 2023 · Daniel Heard

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Daniel Heard ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Sarah Darmawan

Are there any plans to look at this again? Having a lot of agents with the same name can be complicated to figure out who each person is.

Visualizza commento · Data ultimo post: 25 ago 2022 · Daniel Heard

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Daniel Heard ha commentato,

CommentoTicket basics

As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/comments/4504518153626

Visualizza commento · Data ultimo post: 31 mar 2022 · Daniel Heard

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Daniel Heard ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Apologies Jonathan, I only scanned through the names of people who have the title below their names.

Visualizza commento · Data ultimo post: 08 mar 2022 · Daniel Heard

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Daniel Heard ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Salvador Vazquez Jonathan March @...

Are there any updates to the views being increased to 20?

Visualizza commento · Data ultimo post: 08 mar 2022 · Daniel Heard

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