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Bobby Dovicsak's Avatar

Bobby Dovicsak

Data ingresso 21 giu 2022

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Ultima attività 07 giu 2023

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CommentoGlobal security and user access

The first section notes that when using SSO, the two-factor is not available through Zendesk directly, but can be managed through the SSO provider instead.

What happens though if we have a mix of agents/admins using SSO and Zendesk Authentication? Our on-staff internal agents use SSO, but our 3rd party contractor agents use Zendesk Authentication via the /normal link.

If "Require two-factor..." is enforced for all agents/admins, does it simply ignore the SSO users, but still enforce TFA for those 3rd party agents using Zendesk Authentication?

Visualizza commento · Data ultimo post: 21 giu 2022 · Bobby Dovicsak

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